Returns & Refunds
All of our products are available in a variety of "standard" pen styles, which are returnable for in store credit or exchange within 30-days of purchase, as long as the returned items are in new and unused condition. If the return is due to our error, we will provide a prepaid return label and the original shipping charge will be refunded; otherwise, shipping charges will be deducted from your return. To return a non-custom product, please first send an email to us at firstname.lastname@example.org to alert us before returning the product.
Customized products cannot be returned or exchanged, for the simple reason that we cannot resell them in your unique combination of colors and fabrication options.
All sales are final on customized products.
International Returns or Exchanges will not be accepted unless it is due to our error. Hinze Pen Company is not responsible for any additional costs the customer might encounter due to the purchase of our products. Any and all shipping cost, taxes, fees, and custom duties are the responsibility of the customer.